Shipping & Returns
Expect delivery between 3 to 10 days. Please contact us within an hour after placing your order if you wish to cancel.
Shipping Melt Risk
Between May 1st to October 1st, please be advised on products that melts such as chocolates, deodorant, lip balm and gummy vitamins. We do not ship with ice packs or any special packaging to cool products in transit. We are not responsible for products that melt in transit.
We can be able to cancel your order within 1 hour by contacting us immediately using the form Contact Us or by calling/chat with us during our normal business hours. Alternatively, you can also send us an email at [email protected] during off hours.
You may return unopened items within 30 days of delivery. We charged 15% restocking fee. If you receive an incorrect shipment, defective or expired products, we will provide the return shipping label. We politely need the photo of the defective product for documentation purposes. Unfortunately, we do not process claims for quality complaints in regard to taste, touch, or smell. If the product is sealed or not expired, then these complaints are to be reported directly to the manufacturer by the consumer. For returns, go to My Account, Completed Orders and click on Return Item(s) next to your order item. Fill up the return form and click Submit Return Request. You should expect to receive your refund excluding shipping costs within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly.